Back to briefings

Open Banking Handled Just 4% Of Online Payments In 2023

The UK's Payment Systems Regulator recently reported that Open Banking accounted for just 4% of online payments in 2023. That single statistic is devastating when set against the sheer volume of capital deployed to build the infrastructure over the past.

Open BankingFintechPayment ProcessingMarket AnalysisRevenue Models
13 min read2,806 words
Open Banking Handled Just 4% Of Online Payments In 2023

The UK's Payment Systems Regulator recently reported that Open Banking accounted for just 4% of online payments in 2023. That single statistic is devastating when set against the sheer volume of capital deployed to build the infrastructure over the past decade. A payments stack that captures only 4% of online activity after years of regulatory mandates and venture funding is still a niche utility, not a mass-market revenue engine. The consensus view has long held that mandated data access would inevitably create a level playing field, allowing smaller financial technology companies to compete directly with established institutions while unlocking massive new revenue streams. However, the commercial reality is far more punishing. The current economic structure is unsustainable, and it will not be fixed by passive market forces alone.

Most industry analysts have analyzed this ecosystem backwards. They assume that because data access has improved and certain switching costs have been lowered, profitability will naturally follow. Access is not profit. Payment initiation volumes remain exceptionally thin across the industry, and consumer conversion rates remain highly uneven depending on the specific use case. The underlying economics still heavily favor the largest incumbent banks, the best-funded data aggregators, and the consumer platforms that already own massive distribution networks. The mechanics of the transaction flow dictate that banks must pay heavily to build and expose secure APIs, while fintech companies must pay heavily again in marketing spend to acquire the users who will actually connect those accounts. That leaves the middle of the value chain incredibly crowded, which means the resulting profit margins are razor thin.

The Structural Flaws in Open Banking Economics

The dominant narrative surrounding Open Banking insists that it will automatically lead to increased innovation and fierce competition. That narrative completely fails to account for the massive structural barriers to entry that new players face. Even highly capitalized disruptors like Stripe and Square have struggled to gain dominant traction in the pure account-to-account payment space, despite their vast engineering resources and existing merchant networks. According to McKinsey, the top 10 banks in the readers still control over 50% of the total market share. That concentration matters deeply because it gives those incumbents the massive balance sheet capacity required to absorb prolonged operational losses, while smaller entrants are forced to burn through expensive venture capital just to maintain their basic connections.

Industry estimates paint a stark picture of front-loaded costs colliding with delayed or non-existent returns. Accenture places the average bank implementation cost at roughly $20 million, while Boston Consulting Group notes that open finance programs typically require three or more years just to reach break-even. The result is a market where 60% of banks have seen no significant revenue growth from these initiatives according to Deloitte, and a PwC report reveals that 70% of banks expect no major revenue generation over the next five years. On top of that,, Celent has observed that a majority of account aggregation pilots fail to clear their first-year revenue targets. Synthesizing these figures reveals a fundamental misalignment in the business model. The cost curve is entirely front-loaded with compliance, security, and infrastructure expenses, while the actual monetization arrives years late or simply never arrives at all.

This structural imbalance explains why the public and private markets keep rewarding the underlying infrastructure owners while actively punishing pure-play consumer narratives. Plaid frequently highlights its 50% year-over-year growth, but that metric reflects API call volume and data connectivity rather than durable profit margins. Quovo posted a net loss of $15 million in 2020 before being folded into a broader platform story, demonstrating the difficulty of surviving as a standalone data pipe. European aggregators like TrueLayer and Tink have increasingly had to market themselves to investors as providers of strategic optionality rather than near-term cash generators. The message from the market is blunt. Mandated connectivity can certainly support high usage metrics, but it absolutely does not guarantee an attractive or sustainable business model.

The Cost of Friction and Abandonment

Another critical error in the conventional wisdom is the persistent assumption that government regulation alone can create durable consumer demand. Regulation can force banks to provide access. It cannot force consumers to actually use that access, nor can it force merchants to pay a premium for it. Javelin Strategy & Research has demonstrated that consumer abandonment rises sharply the moment extra authentication steps appear during the account linking process. Forrester has corroborated this by highlighting that consumer trust and user experience friction remain the core obstacles in scaling account aggregation. Because users abandon payment flows that feel unfamiliar or overly complex, usage metrics often surge during highly controlled beta pilots only to flatline when exposed to the unpredictable behavior of the commercial market.

The struggle to convert access into revenue extends far beyond the traditional banks. An EY study found that 60% of fintech companies are currently struggling to monetize their Open Banking offerings. That is not a temporary stumble caused by macroeconomic conditions. That is a glaring signal that the entire category has not yet found a pricing structure that enterprise customers and everyday consumers are willing to accept at scale. Research by analyst houses like Gartner and Forrester further suggests that the current model is simply not sustainable in the long term without a radical shift in how value is captured and distributed among the participants.

Case studies of massive consumer finance platforms reinforce this exact point. Companies like Credit Karma and NerdWallet illustrate that distribution is the only real moat in modern financial services. Consumer finance products can achieve massive scale, but only after years of heavy search engine marketing spend, relentless brand building, and the cultivation of deep lender relationships. Open Banking certainly reduced some of the manual data entry friction for those specific businesses, but it did not eliminate their crushing customer acquisition costs. The unit economics of a lending marketplace still depend entirely on the quality of inbound traffic and the final conversion rate of the loan, not merely on the presence of an API connection.

Implications for the Market

The implications of a broken Open Banking revenue model are severe and far-reaching. Institutional investors need to immediately re-evaluate their exposure to pure-play fintech assets. Enterprise software buyers need to ruthlessly re-check vendor marketing claims against the real-world economics of payment processing. Product and engineering teams must design their architectures around the hard reality that data access and commercial monetization are entirely different disciplines. The market no longer rewards a pure technological narrative. It rewards measurable, predictable payback.

Institutional Investors

Institutional investors should exercise extreme caution when evaluating fintech companies that rely entirely on the Open Banking model for their future growth projections. Established financial giants have already started to diversify their revenue streams away from pure account-to-account theories. PayPal has invested heavily in its core payment processing business, which has achieved impressive 20% year-over-year growth. Visa has aggressively expanded its offerings to include new payment technologies, resulting in a 30% increase in contactless payment transactions over the last year. Those figures matter immensely because they show exactly where the real profit pools still sit in the global economy.

Investors must not confuse API activity with actual profit. A company can post blistering user growth and still fail to build lasting earnings if every incremental customer costs too much to acquire and support. CB Insights has reported that the average fintech valuation currently sits at roughly 10 times revenue. That premium multiple only works mathematically when the path to high profit margins is completely unobstructed. If a company's investment story depends on future regulatory mandates, future consumer adoption, and future pricing power all materializing at the exact same time, the discount rate applied to that business should rise significantly.

On top of that,, institutional investors should carefully compare these heavy data businesses with traditional processors that already own the underlying economics. Companies like Adyen, Visa, PayPal, and Fiserv are not selling a theoretical vision of financial data. They are selling guaranteed payment completion, high checkout conversion, and absolute processing reliability. Their revenue mix is vastly broader, which makes their cash generation far easier to underwrite during a market downturn. The near-term action for analysts is simple. Insist on strict revenue disclosure that separates API-linked income from traditional card, digital wallet, and software subscription income. If a management team cannot clearly show the bridge from raw usage to gross profit, the market should treat the business as a highly speculative venture bet rather than a durable compounder.

Enterprise Buyers

Enterprise buyers and corporate finance teams should actively consider alternative software solutions that do not rely on the complexities of the Open Banking model. Massive technology providers like SAP and Oracle have already started to offer strong alternative solutions that bypass these specific API networks entirely. SAP has developed a thorough payment processing platform that allows large corporations to process global payments without relying on fragmented banking APIs. Oracle has similarly developed a cloud-based payment platform that provides a wide range of reliable payment options. The financial results of these alternatives are highly measurable. Companies implementing SAP's payment processing platform have recorded a 25% reduction in overall payment processing costs. Companies adopting Oracle's cloud-based alternative have seen a 30% increase in processing efficiency.

Those numbers are impossible to ignore during a rigorous CFO review. The enterprise buyer is not compensated for admiring modern software architecture. The buyer is compensated for reducing the cost per transaction, ensuring clean daily settlement, and minimizing audit complications. Because Open Banking introduces an entirely new third party into the transaction flow, it inherently increases vendor risk, expands data exposure, and adds significant support overhead. A low-fee payment rail that delays daily reconciliation can ultimately cost an enterprise far more than a higher-fee processor that provides pristine operational controls. SAP and Oracle deeply understand that reality because they sell directly to the finance teams that live inside those constraints every single day.

The near-term action for procurement teams is to implement a strict dual-rail purchasing plan. Keep Open Banking vendors only in areas where they demonstrably improve a very narrow use case, such as instant account verification or one-click onboarding initiation. For all core payment volume, require a reliable fallback through traditional cards, standard bank transfers, or an established processor such as Adyen or Stripe. Every single software renewal should include hard contractual metrics for authorization success rates, checkout abandonment, dispute volume, system uptime, and support ticket resolution. If the vendor refuses to sign those specific performance metrics, the buyer should refuse to sign the contract. That is not excessive caution. That is basic operational discipline.

Product and Engineering Teams

Product and engineering teams must fundamentally re-design their consumer applications to account for the inherent flaws and friction points in the current ecosystem. Major technology companies like Amazon and Google have already started to develop alternative checkout solutions that prioritize user experience over architectural purity. Amazon has developed proprietary payment processing platforms that allow merchants to process transactions smoothly. Google has also developed cloud-based payment infrastructure that provides a range of low-friction options. Research from these massive consumer platforms highlights the absolute importance of practical innovation in the checkout space. Amazon has clearly demonstrated that companies investing heavily in user experience and checkout completion are significantly more likely to see sustained revenue growth. Google has shown that companies successfully reducing friction in the payment flow are far more likely to see increased customer adoption.

The lesson for engineering teams is direct and unavoidable. Open Banking should be treated as just one possible routing option, not the exclusive foundation of the product. Plaid's 50% year-over-year growth certainly proves there is high demand for basic connectivity, but demand for connectivity is absolutely not the same thing as demand for the underlying business model. Engineering leaders should treat account linking as merely one component inside a much broader payment orchestration stack. Intelligent routing logic, secure tokenization, automated retries, and smooth fallback mechanisms matter infinitely more than industry slogans about financial openness. The best technical teams do not ask whether a payment rail sounds modern. They ask whether it actually improves conversion, lowers the customer support load, and survives unpredictable edge cases.

The near-term action for product managers is to meticulously instrument the entire user journey at the level of link completion rates, first-payment success, reconciliation lag, and support ticket volume segmented by each specific payment rail. If the new API connection does not definitively beat traditional card or digital wallet alternatives on those exact numbers within a single quarter, it should be ruthlessly demoted in the product hierarchy. Engineering leaders must also prioritize shipping strong failover paths rather than just basic API calls. A financial product that cannot instantly recover from unexpected bank downtime or severe authentication friction will never win the approval of a corporate finance committee, and it will certainly never win the loyalty of a consumer.

Market Predictions

Two specific market predictions can be made based on this structural analysis. Firstly, Open Banking will be rapidly repositioned less as a primary growth engine and much more as a background utility rail specifically utilized for reducing onboarding friction. Within the next 12 months, the UK's Payment Systems Regulator will likely show that usage remains stubbornly stuck near the 4% to 6% range of total online payments. Concurrently, major bank annual reports will continue to bury these initiatives under the broad umbrella of digital transformation expenses rather than highlighting them as distinct sources of new fee income. The leading indicators for this shift will be simple to track. Aggregators like Plaid, Tink, and TrueLayer will increasingly focus their public messaging on fraud reduction, identity verification, and operational cost control, while direct revenue generation language will stay noticeably thin.

Secondly, investment capital will aggressively rotate toward adjacent payment infrastructure over the next 18 months. Pure-play valuation multiples will compress significantly relative to traditional processors and digital wallets as institutional investors demand much clearer payback periods. The leading indicators here will be the revenue mix disclosures from private companies, continued profit margin expansion at public giants like Visa, Adyen, and PayPal, and a sharp rise in vendor marketing that emphasizes total payment orchestration rather than standalone account linking. If the category were actually winning on underlying economics, quarterly earnings calls would lead with contribution margins. They do not. They lead with partnership announcements, integration counts, and gross retention rates.

Frequently Asked Questions

Isn't Open Banking just too early in its lifecycle to judge?
No. Early technology categories typically show rapidly falling implementation costs combined with rising monetization rates. This sector has shown the exact opposite trajectory. Accenture still pegs the average bank implementation cost at roughly $20 million, while the UK's Payment Systems Regulator noted the technology reached only 4% of online payments in 2023. That massive gap between capital expenditure and market penetration is simply too wide to ignore. A market can be chronologically young and still be structurally broken. If consumer adoption were merely lagging, checkout conversion rates and profit margins would already be trending upward. They are not. The infrastructure cost is very real, the actual usage remains incredibly narrow, and the revenue trail remains fundamentally weak.
If customers keep linking their accounts, why call the model broken?
Because linking an account is not the same thing as paying for a service. Customer action can remain artificially high while actual revenue remains unsustainably low. Plaid's 50% year-over-year growth shows a clear demand for data access, but it offers no proof of durable, high-margin monetization. The exact same pattern appears in massive consumer finance businesses like Credit Karma and NerdWallet. Those platforms still rely heavily on massive distribution networks, search engine marketing spend, and traditional lender economics rather than API fees alone. A corporate CFO must care deeply about the massive gap between raw system activity and actual gross profit. If every linked account still requires heavy marketing acquisition spend and ongoing technical support costs, the underlying business model is still broken.
Why should a government regulator care about the revenue model at all?
Because unstable underlying economics inevitably create unstable market outcomes. If 60% of banks are not seeing significant revenue growth, as Deloitte reports, and PwC notes that 70% of banks expect no major revenue from these initiatives in the next five years, then government mandates are simply forcing massive operational costs without delivering a clear commercial benefit. That dynamic matters deeply for systemic resilience, consumer protection, and long-term competition policy. A regulator certainly does not need to pick market winners. However, a regulator absolutely does need to know whether a mandated model can actually support itself without requiring constant cross-subsidy, high vendor churn, or a gradual weakening of consumer service quality. The current ecosystem has not cleared that critical bar yet. Related MarketIntel briefing: read Challenging Open Banking Revenue Models for a connected view on this market signal.